Our privacy policy
Function Central is committed to protecting your privacy and keeping your personal information secure.
This Privacy Policy explains who we are, what personal information we collect, how and why we use it, who we may share it with, how long we keep it, and the rights you have in relation to your information.
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
We may update this Privacy Policy from time to time. Any updated version will be published on this page.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@functioncentral.co.uk.
Full contact details are available on our Contact Us page.
Who are we?
We are Function Central, a live music and entertainment booking agency supplying performers for weddings, parties, corporate events and other functions throughout the UK.
Function Central is a registered limited company.
Company number: 06308152
Registered address:
Function Central
86–90 Paul Street
London
EC2A 4NE
For the purposes of applicable UK data protection law, Function Central is the controller of the personal information described in this Privacy Policy.
What information do we collect?
Depending on how you interact with us, we may collect information including:
- your name;
- email address;
- telephone number;
- postal or billing address;
- IP address;
- event date;
- venue name and address;
- information about your event and entertainment requirements;
- correspondence between you and Function Central;
- booking details;
- payment status and transaction information;
- information required to administer or enforce a booking contract; and
- any other information you voluntarily provide to us.
We may collect this information when you:
- submit an enquiry through our website;
- contact us by email, telephone or post;
- confirm a booking;
- make a payment;
- communicate with us about an existing booking; or
- otherwise use our website or services.
Why do we use your information?
We use personal information where necessary to provide our services and operate our business.
This may include using your information to:
- respond to your enquiry;
- provide information and quotations relating to performers;
- arrange and administer bookings;
- communicate with you before, during and after your event;
- enable performers to communicate with you regarding your booking;
- process and monitor payments;
- maintain financial and business records;
- provide customer support;
- resolve complaints or disputes;
- recover sums due under a booking contract;
- establish, exercise or defend legal rights;
- prevent fraud or misuse of our services;
- comply with legal, regulatory and accounting obligations; and
- improve our website and services.
Our lawful bases for using your information
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may process your information because:
It is necessary to perform a contract or take steps before entering into a contract.
For example, where you ask us to obtain availability or pricing from a performer, arrange a booking or administer an existing booking.
It is necessary for our legitimate interests or the legitimate interests of another party.
This may include operating and improving our business, maintaining appropriate records, preventing fraud, resolving disputes, recovering sums due under a booking contract, and enabling parties to a booking contract to establish, exercise or defend their legal rights.
Where we rely on legitimate interests, we consider whether those interests are proportionate and whether your rights and interests override them.
It is necessary to comply with a legal obligation.
For example, where we are required to retain financial records or disclose information by law.
You have given us your consent.
Where we rely on consent, you may withdraw that consent at any time.
Sharing your information with performers
If you confirm a booking with us, relevant personal information will be shared with the performer or performers you have booked.
This allows the performer to:
- communicate with you about your event;
- make practical arrangements relating to the booking; and
- fulfil their obligations under the booking contract.
Performers must not use personal information provided through Function Central for unrelated purposes or for their own marketing without an appropriate lawful basis.
Where reasonably necessary in connection with a booking, we may also share relevant personal information, including your name, contact details and postal or billing address, with a performer who is party to your booking contract for the purposes of:
- resolving a contractual dispute;
- recovering sums due under the booking contract;
- obtaining legal advice; or
- establishing, exercising or defending legal rights, including prospective legal proceedings.
We will only disclose information that we reasonably consider necessary and proportionate for the relevant purpose.
The existence of a dispute does not automatically mean that all information we hold about you will be disclosed to a performer. Requests for personal information may be considered on a case-by-case basis.
Payments
Function Central does not store your full credit or debit card details, such as your complete card number or security code.
Card payments are processed securely by our third-party payment processor, Stripe.
When you make a payment, Stripe may collect information including your:
- name;
- billing address;
- payment details; and
- other information required to process or verify the transaction.
Function Central may have access to certain payment-related information provided through Stripe, including your name, billing address, payment status and transaction details. We do not have access to your full card number.
We may use and retain relevant payment and billing information where reasonably necessary for:
- processing or administering payments;
- accounting and financial record keeping;
- fraud prevention;
- administering or enforcing a booking contract;
- resolving disputes; or
- establishing, exercising or defending legal rights.
Stripe processes information in accordance with its own privacy policy, which is available at:
https://stripe.com/privacy
Who else can access your information?
Personal information may be accessed by authorised Function Central staff where necessary for their work.
We may also share relevant information with organisations that provide services to us, including:
- performers you book;
- payment processors such as Stripe;
- our enquiry and booking management provider, Overture;
- website hosting and IT service providers;
- professional advisers such as accountants, solicitors or insurers where necessary; and
- public authorities, regulators, courts or law enforcement agencies where required or permitted by law.
Overture provides technology used to manage enquiries, bookings and transactional communications. You can read its privacy policy at:
https://bookingwithoverture.com/housekeeping/privacy
Service providers who process personal information on our behalf are only permitted to use it for the purposes for which it has been provided and must handle it securely.
We do not sell or lease your personal information to third parties.
We will only disclose your information where necessary to provide our services, administer or enforce a booking contract, comply with our legal obligations, protect legitimate interests, establish or defend legal rights, or where you have otherwise authorised us to do so.
How long do we keep your information?
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
Where you make an enquiry or booking with us, we may retain relevant records for up to six years after our relationship with you ends.
We retain certain records for this period because they may be required for:
- accounting and financial reporting;
- tax purposes;
- responding to complaints or disputes;
- enforcing contractual rights; and
- establishing, exercising or defending legal claims.
Some information may be retained for a longer or shorter period where required by law or where there is another legitimate reason to do so.
When information is no longer required, we will delete it or securely anonymise it where appropriate.
Marketing
We will not sell your information to third parties for marketing purposes.
Where we send you marketing communications, we will do so only where we have an appropriate lawful basis.
You can ask us to stop sending marketing communications at any time.
Performers receiving your details in connection with a booking must not use those details for their own unrelated marketing unless they have an independent lawful basis to do so.
Website analytics and recording
We may use website analytics and session-recording services, including Mouseflow, to help us understand how visitors use our website and to improve its design, functionality and usability.
Information collected may include:
- mouse movements;
- clicks;
- scrolling behaviour;
- pages viewed;
- browser and device information; and
- information entered into certain website forms.
We do not intentionally use Mouseflow to record payment card details or other sensitive financial information.
Information collected through these services is used for website analysis and improvement.
Where required, these technologies will only be used in accordance with your cookie preferences.
Further information about cookies and similar technologies may be provided in our Cookie Policy.
International transfers
Some of the companies that provide services to us may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with applicable data protection law.
This may include relying on an adequacy decision or using approved contractual safeguards.
Your data protection rights
Depending on the circumstances, you may have the right to:
- request a copy of the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your personal information;
- ask us to restrict how we use your information;
- object to certain uses of your personal information;
- request the transfer of certain information to you or another organisation; and
- withdraw your consent where we rely on consent to process your information.
These rights are not absolute and may be subject to legal exceptions.
For example, we may need to retain certain information where it is necessary to comply with a legal obligation, maintain financial records, or establish, exercise or defend legal rights.
To exercise any of these rights, please contact us at:
info@functioncentral.co.uk
We may need to verify your identity before responding to a request.
Removing your personal information
You can ask us to delete personal information we hold about you by contacting:
info@functioncentral.co.uk
We will consider your request in accordance with applicable data protection law.
In some circumstances, we may be required or entitled to retain certain information despite a deletion request, including where it is needed for financial record keeping, contractual enforcement, fraud prevention, or legal claims.
Complaints
If you are unhappy with the way we have handled your personal information, please contact us first so that we can try to resolve your concerns.
You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator.
Further information is available at:
https://ico.org.uk
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, business practices or legal obligations.
The latest version will always be published on this page.
